Customer Service
Children must have parental supervision while wearing the pacifier clip. Do not leave your child unattended or put your child to bed while wearing the clip.
BUYER ASSUMES ALL RESPONSIBILITY
Accepted Forms of Payment
Visa, MasterCard, Discover, American Express. Personal checks and money orders accepted for mail order orders. See below.
Shipping Methods
Products delivered in the United States are shipped via UPS Ground, 2-Day, or Standard Overnight. Personalized items and orders for Hawaii, Alaska, and Puerto Rico are shipped via the US Postal Service, UPS, or FedEx. We also ship to military addresses using the US Postal Service. Shipping rates are calculated based on your order before the time of checkout.
International Shipping
We ship via US Postal (shipments generally take 7 days) to the following areas: Canada, Europe, South America, and Asia.
Your Receipt
The majority of Princess H Design customers are gift buyers. Therefore, our policy is to never include the receipt with your order. Instead, a receipt is instantly e-mailed to your e-mail address as soon as the purchase is complete. The receipt contains all necessary information regarding your order. If you have special receipt request, e-mail questions@princesshdesigns.com
Return Policy
For our personalized products, we do not allow refunds. If a spelling error was made on our part, e-mail us. We will replace the item at no additional charge. If a product arrives broken, e-mail us within 5 days and we will issue a return # and arrange shipping for you to exchange the item at no charge to you.
For all other returns, we do not charge a restocking fee but return shipping of the item to us is at the expense of the sender. Before returning an item, send an e-mail to us within 5 days of receipt of your order and we will give you a return # to mark on your package. Please note that returned items must be in new condition with unopened packaging and products in tact.
If an exchange is desired, please send us an e-mail within 5 days of receipt of your order.
Postage to ship the item to us and also for us to ship the new item out is at the expense of the person requesting the exchange. Exchanged items must be in new condition with unopened packaging and products in tact.
Your Privacy and Security
As a valued customer, Princess H Designs respects your personal and credit card information. We do not share your information with any third parties without your prior knowledge and approval.
The online orders you place at Princess H Designs,are 128-bit encrypted for the utmost security. Under the Fair Credit Billing Act, you cannot be held liable for more than $50.00 of unauthorized charges on your card. Because we believe strongly in the secure standards of our ordering system, we will be happy to assume a $50.00 charge were you to become a victim of credit card fraud occurring as a result of ordering through our store.
We want you to have a truly pleasurable shopping experience, so please let us know
if you require further information regarding our policies. E-mail: questions@princesshdesigns.com
Gift Wrapping
Princess H Designs provides a gift wrapping service for $5.00 per order. This covers wrapping of every item in your order that can be wrapped. Some products can not be effectively gift wrapped due to their size or shape. If one or more products from your order are wrapped, the $5.00 fee would apply. If none of the items in your order are able to be wrapped, we will simply refund you the $5.00. As stated on the product pages, some personalized items may not be gift wrapped.
Mail Orders
If you would prefer to print your order form and mail it to us, simply add items to your cart as if you are ordering online. Once your cart is ready proceed to the checkout page then, print it out and mail it to:
Princess H Designs, Inc.
145 Stoney Hill Lane
Sandford, NC 27332
E-mail: questions@princesshdesigns.com
Please include your check or money order when mailing your order!
Last Updated: 11/23/2004
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